Warranty · Quartz
Pacific quartz residential installations are covered against manufacturing defects: a lifetime limited warranty on the Aurora, Nebula, Kosmic, Celestia, Luminara, Vision and Solid series, and a 10-year limited warranty on Eclipse.
What's covered
The Pacific quartz warranty covers manufacturing defects in the slab — material flaws, structural inconsistencies, or finish issues that originate at production. On the Aurora, Nebula, Kosmic, Celestia, Luminara, Vision and Solid series, coverage applies for the full lifetime of the original residential installation; on Eclipse it runs for 10 years. Coverage is transferable to subsequent owners of the property at the time of resale. Commercial installations carry their own bespoke coverage — contact your Pacific dealer for details.
What's not covered
Damage from impact, abrasion, extreme heat, acidic or alkaline chemicals, or improper installation falls outside the warranty. Care that ignores Pacific's published maintenance guidance — abrasive cleaners, no trivet for cast iron, prolonged contact with paint stripper — will void coverage on the affected area. Normal wear on edge profiles or finishes used in commercial settings beyond their specified application also falls outside.
Registering your installation
Register your installation within 60 days of fabrication completion to activate coverage. Registration links the slab's batch number to the property's owner of record, simplifying any future claim process. Registration is free; your Pacific-certified fabricator handles the paperwork on your behalf or you can register directly through the Pacific dealer network.
Claims process
If you suspect a manufacturing defect, contact your installing fabricator first — most issues are resolved on-site with minor adjustment. If a claim escalates, the fabricator coordinates with Pacific's quality team for inspection. Approved claims result in slab replacement, refinishing, or refund depending on severity, at Pacific's discretion.
Need specifics for your project, or want a sample? The Pacific team can talk you through everything over a call or WhatsApp.